The service

FLL to Boca provides pre-booked private ground transportation in South Florida, principally between Fort Lauderdale-Hollywood International Airport and the greater Boca Raton area. The service is operated by FG Twelve LLC, 1221 Brickell Avenue, Suite 900, Miami, FL 33131, USA (“we”, “us”). By making a booking through flltoboca.com or by phone, you agree to these terms.

Quotes and pricing

Fares are quoted before you confirm and are fixed for the journey described in the booking: the stated pickup, drop-off, date, time, vehicle class and declared stops. Quoted fares include fuel, tolls, airport parking and the free waiting allowance described below. Changes to the journey - additional stops, a new destination, waiting beyond the free allowance - may incur additional charges at our published rates.

Waiting time and flight tracking

Airport pickups include 30 minutes of free waiting from the scheduled pickup time, extended to 60 minutes for international arrivals. When a flight number is provided, the scheduled pickup adjusts automatically to the actual landing time. Non-airport pickups include 15 minutes of free waiting.

Cancellations and no-shows

Cancellations made more than 24 hours before the scheduled pickup are free of charge. Cancellations between 24 and 3 hours before pickup incur a fee of 30% of the fare. Cancellations within 3 hours of pickup incur a fee of 50%. Passengers who fail to appear within the free waiting period without contacting us are treated as no-shows and charged 50% of the fare plus any parking and waiting fees incurred.

Passenger responsibilities

You are responsible for the accuracy of booking details, for ensuring passengers and luggage fit the selected vehicle class, and for the conduct of your party during the ride. Children must travel in appropriate child restraints, which we can provide when requested at booking. Smoking and open alcohol containers are not permitted in the vehicles. We may refuse or terminate carriage, without refund, where behavior endangers the driver or vehicle.

Delays outside our control

We plan routes with realistic traffic buffers, but we are not liable for delays caused by events beyond our reasonable control, including extreme weather, road closures, accidents and security incidents. Our liability for any claim relating to a booking is limited to the fare paid for that booking, except where the law does not permit such a limit.

Lost property

Found items are logged and held for 30 days. Contact us with your booking reference and we will arrange return; shipping costs are the passenger’s responsibility.

Governing law

These terms are governed by the laws of the State of Florida. Any disputes will be subject to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.

Contact

Questions about these terms: [email protected] or (561) 948-6051.